Vacancy at UMCOR - IT Officer

The United Methodist Committee on Relief, Non-Governmental Organization (UMCOR-NGO) (www.umcor-ngo.org) is a not-for-profit organization that provides transitional development and relief assistance to communities in need around the world. UMCOR-NGO's Indonesia Mission (UMCOR-Indonesia) is looking to fill the following positions:

Post : IT Officer for UMCOR - Indonesia

Location : Banda Aceh office with frequent travel to field offices

Reports to : Operations Manager

General Position Summary:

This position will be responsible for day- to-day support and troubleshooting of all software and equipment within UMCOR Indonesia Office and UMCOR Indonesia field offices.

Essential Job Functions:

• Responding to requests for help with IT, providing first line support and advice to users.
• Supporting new staff on the set up of their desktop PCs.
• Perform installations, repairs, and preventative maintenance on staff computers.
• Troubleshoot and correct hardware/ software computer and network problems.
• Ensuring the integrity and confidentiality of all data by pro-actively offering advice on security and general pc use.
• Trouble-shooting hardware and software, rectifying where possible and reporting persistent faults.
• Perform hardware and software maintenance duties.
• Carrying out regular updates of user hardware and software.
• Making software installation and updates.
• Maintaining and monitoring of servers.
• Monitoring physical existence of the office hard and software.
• Assist with contacting vendors and service providers of IT equipment and supplies for efficient and effective office operations.
• Ensuring full compliance of IT systems and procedures with UMCOR Indonesia rules and regulations on IT operations.
• Responsible for Security of all aspects by rolling out and maintaining Firewalls, Anti Virus products, Web and Email Filters and Anti Spam.
• Managing user accounts and security access of users;
• Conducting timely inventory and stock of supplies and disposable IT spare parts;
• Keeping records of all information related to the office hardware/software, its repairing, guarantees, etc.
• Install/manage and maintain a local area network (LAN)
• Confer with vendors to guarantee maintenance of network and computer equipment
• Keep and maintain hardware and software original licences.
• Providing regular backup and restore of server data;
• Facilitating knowledge building and knowledge sharing;
• Providing other assistance as required.

Qualifications:

• Relevant educational background in Computer Science or documented experience as IT Supporter.
• 1 to 2 years of experience of working in an IT-Support environment.
• Knowledge of networking, hard- & software.
• Familiar with Microsoft operating systems and networks.
• Must have thorough knowledge of PC hardware and software.
• Ability to maintain PC hardware (assembling, troubleshooting).
• Basic understanding of the internet.

Application

Please send a cover letter and CV in English before 19th December 2010 to:

Human Resources Officer,

UMCOR Indonesia Mission Office,

Jl. Fatahillah No. 29 Geucu Iniem, Banda Aceh 23239, Indonesia

Email: recruitment@umcor.or.id

Only shortlisted applicants will be contacted. Thank you for your interest in UMCOR-Indonesia.