Telkomtelstra is a joint venture between PT. Telekomunikasi Indonesia (Telkom Indonesia), Indonesia’s largest telecommunications operator, and Telstra Corporation Limited (Telstra), a regional leader in enterprise services. Leveraging the strengths of both Telkom Indonesia and Telstra, we bring an unparalleled combination of deep local market expertise and global managed solutions experience.
About Telkom Group
Telkom Group is the only state-owned telecommunications enterprise as well as telecommunications and network service providers in Indonesia. Telkom Group serves millions of customers throughout Indonesia with a complete range of telecommunications services that includes fixed wireline and fixed wireless connections, mobile communications, networking and interconnection services and Internet and data communication services.
Telkom Group also provides various services in the field of information, media and edutainment, including cloud-based and server-based managed services, e-Payment services and IT enabler, e-Commerce and other portal services.
About Telstra
Telstra is Australia’s leading telecommunications and information services company. With an understanding of what its customers want, including technology and content solutions that are simple and easy to use, Telstra has built networks like Australia's largest fully integrated IP network and Australia's largest and most reliable national mobile network.
With its international operations headquartered in Hong Kong, Telstra provides top-tier international customers across Asia Pacific, Europe, the Americas, Middle East and Africa with a full breadth of holistic and end-to-end solutions including managed network services, global connectivity, data, voice, satellite solutions, collaboration and cloud. Telstra’s extended reach provides our customers with smarter technology solutions to support sustainable business growth.
Position Title : Delivery Officer CPE
Code : DO (CPE)
Job & Responsibilities :
- To be responsible for new solution delivery or maybe change request activities to end customers according to approved design
- To manage and report on SLA implementation deliverables and ensure they are being met
- To prepares implementation schedule, activities breakdowns and works with the project management to develop the implementation plan including bill of quantities, cost plans, project deliverables and schedules
- To formulate managed service solutions testing and commissioning plans and work with IT for integration of managed service solutions into the customer’s environment
- To update “As Built” solution design records for ongoing service management of solution performance and Moves, Adds & Changes
- To develop intimate knowledge of customer’s networks and services to support troubleshooting and resolution of assurance incidents with customers and L1 to L4 support
- To maintain awareness of existing or potential customer software/hardware/system environments and proactively alerts project management and sales team of potential problems and solutions
- To provide expert solution delivery support for new and existing product development and for the development of customer solutions
- To perform technical quality assurance reviews on solution delivery and adhere to agreed solution delivery escalation and change control procedures.
- To prepare, maintain and submit activity/progress reports and time recording/management reports in accordance with published procedures.
- To ensure the solution delivery function aligns with ITIL standards and methodology framework
- To create and support a safe and healthy environment for employees and partners.
Requirements :
- +3 years hands-on experience in ICT and Managed Services Business Environment or equivalent
- University degree or equivalent in IT and/or Electrical Engineering
- Possess valid network or application management accreditation (CCNA preferred)
- Possess valid Cloud/UC accreditation to Proven Professional (VCP preferred)
- Strong Leadership Skills and strong technical aptitude
- Ability to show initiative in solving problems and drive to succeed
- Excellent team player and possess dynamic, positive attitude
- Ability to develop and implement strategy
- Willingness to get involved and take responsibility for all elements required to bring a positive outcome for the company
- Strong commercial acumen and numeracy
If you are interested in working at telkomtelstra and have met the requirements as mentioned above please send your resume to careers@telkomtelstra.co.id and write the “DO (CPE)” in the email subject line. Please note that any applications without the job code will not be entertained.
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