Vacancy at UMCOR Indonesia - IT Assistant based in Banda Aceh

The United Methodist Committee on Relief, Non-Governmental Organization (UMCOR-NGO) (www.umcor-ngo.org) is a not-for-profit organization that provides transitional development and relief assistance to communities in need around the world. UMCOR-NGO’s Indonesia Mission (UMCOR-Indonesia) is looking for:

*IT ASSISTANT

*Based in Banda Aceh with frequent travel to Bireun

*Essential Job Functions:

- Responding to requests for help with IT, providing first line support
and advice to users.
- Supporting new staff on the set up of their desktop PCs.
- Perform installations, repairs, and preventative maintenance on staff
computers.
- Troubleshoot and correct hardware/ software computer and network
problems.
- Ensuring the integrity and confidentiality of all data by pro-actively
offering advice on security and general pc use.
- Trouble-shooting hardware and software, rectifying where possible and
reporting persistent faults.
- Perform hardware and software maintenance duties.
- Carrying out regular updates of user hardware and software.
- Making software installation and updates.
- Maintaining and monitoring of servers.
- Monitoring physical existence of the office hard and software.
- Assist with contacting vendors and service providers of IT equipment
and supplies for efficient and effective office operations.
- Ensuring full compliance of IT systems and procedures with UMCOR
Indonesia rules and regulations on IT operations.
- Responsible for Security of all aspects by rolling out and maintaining
Firewalls, Anti Virus products, Web and Email Filters and Anti Spam.
- Managing user accounts and security access of users;
- Conducting timely inventory and stock of supplies and disposable IT
spare parts;
- Keeping records of all information related to the office
hardware/software, its repairing, guarantees, etc.
- Install/manage and maintain a local area network (LAN)
- Confer with vendors to guarantee maintenance of network and computer
equipment
- Keep and maintain hardware and software original licences.
- Providing regular backup and restore of server data;
- Facilitating knowledge building and knowledge sharing;
- Providing other assistance as required.

*Qualifications:

- Relevant educational background in Computer Science or documented
experience as IT Supporter.
- 1 to 2 years of experience of working in an IT-Support environment.
- Knowledge of networking, hard- & software.
- Familiar with Microsoft operating systems and networks.
- Must have thorough knowledge of PC hardware and software.
- Ability to maintain PC hardware (assembling, troubleshooting).
- Basic understanding of the internet.

· Ability to communicate in spoken and written English.

· Previous experience with international NGOs strongly preferred

· Able to handle a variety of assignments simultaneously.

· Must be a team player who can work successfully with other
departments in a multicultural and multi-lingual environment.

· Service minded, organized and ability to work independently with
little supervision.


*Application

Please send a cover letter and CV in English before 16th March 2010 to:

Human Resources Officer,
UMCOR Indonesia Mission Office,
Jl. Fatahillah No. 29 Geucu Iniem, Banda Aceh 23239, Indonesia

Email: recruitment@umcor.or.id

Only shortlisted applicants will be contacted. Thank you for your interest in UMCOR-Indonesia.