Vacancy at Handicap International

Summary
- Title: IT Maintenance and Support
- Contract: Service Contract
- Service Provider: Company or Individual
- Duration: 3 months with possibility of extension up to 1 year and beyond (yearly renewal)
- Location: Handicap International Federation Banda Aceh Site Office
- Number of Computers: +/- 15 Units

Qualification:
- 3 years of experience in IT Maintenance and Support Skilled in troubleshooting and solving in Hardware and Software:
- Windows XP, Windows 7
- MS Outlook Setting and Backup
- Computer Hardware Maintenance, Installation and Setting
- Network Maintenance, Installation and Setting
- Internet connection setting and maintenance
- Service Provider is preferably resided in Banda Aceh

How to Apply:

Send email to
hiindo_tender@yahoo.fr
with these attachment: max 200 KB

COMPANY:
- Company Profile
- Quotation / Monthly Service Cost

PERSONAL
- CV
- Expected Monthly Fee

Summary of Services Expected:
The contract will cover IT Maintenance of HI Office in Banda Aceh for all computer (Server, PC and laptop), printer, router/wireless access point, switch/hub and local area network.

Services provided:
1. One time a week, Regular visit for comprehensive IT maintenance
- Data Backup.
- Antivirus and Software Update (OS and program), clean virus for all computers.
- IT Setting Optimization.
- IT Troubleshooting.
- IT Hardware & Software installation and setting.
2. No limit of Emergency call during normal working hour (Monday to Friday) from 08.30 Am – 17.00 PM for all kinds of IT problems.
3. Maintenance not only for computer but also for other IT devices such a printer, router/wireless access point, switch/hub and local area network and internet
4. Medium maintenance every month (to check for physical condition and file system maintenance – defragmenting, scan disc, etc - of all computers
5. Support checking and update status of all IT equipment, hardware and software.
6. Troubleshooting and service / setting / repair guarantee for the same recurring problems.
7. Transfer of knowledge from Provider to Handicap International.
8. Monthly regular reporting on the maintenance done, pass wording and IT configuration.

Handicap International Federation is an equal opportunity employer and particularly encourages persons with disabilities to apply.

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