Background |
THIS IS UNODC POST
I. Organizational Context
Under the administrative supervision of the Country Director and technical supervision of the Team Leader, Global Field Office Support – ITS, the IT Assistant will manage the Information Technology (IT) and communications support provided by ITS to this Indonesia Office. |
Duties and Responsibilities |
II. Functions / Key Results Expected
Summary of key functions:
- Ensure implementation of operational strategies and procedures
- Provide maintenance and technical support
- Support knowledge building and sharing
1. Ensure implementation of operational strategies and procedures, focusing on achievement of the following results:
- Full compliance of information and technology processes with UN system.
- Provision of inputs to elaboration of workplans
2. Provide maintenance and technical support on information and technology, focusing on achievement of the following results:
- Provides first level troubleshooting and technical support to users regarding computer hardware, software, network maintenance and administration
- Undertakes planned regular maintenance of information technology equipment. This will include upgrade software on all workstations and notebooks in the office.
- Monitors central anti-virus system to manage the Anti-virus deployment at UNODC offices.
- Evaluate the current hardware and software in use at UNODC offices and shall provide the management with guidelines to upgrade/replace the two in next one year period.
- Monitors proper power and environmental conditions for office technology equipment.
- Monitors repairs and troubleshooting of data circuit, voice mail and fax links in co-ordination with service providers
- Takes regular backups and ensures restoration procedures for the user data.
- Maintains inventory of hardware equipment, software and computer consumable and assists in procurement of computer consumable and spare parts
- Plans and supervises installation and relocation of new computers, printers and LAN
- Co-ordinates and follows up with vendors and service providers for computer hardware, software and communication equipment
- Assists the programme staff in preparing presentations, Excel sheets, and document designing.
- Provide training to office staff on various application software’s and UNODC’s applications.
- Coordinate and liaise with the communication and advocacy team for timely updating of the country office’s web pages on UNODC’s website.
- Provide technical guidance and support to Indonesia office.
- Assists the field office in procurement of various equipment and software.
- Perform other activities as requested
3. Support knowledge building and sharing in the project , focusing on achievement of the following results:
- Participation in the training for the operations/projects staff on IT issues.
- Contributions to knowledge networks and communities of practice.
III. Impact of Results
The key results have an impact on the execution of the UNODC Indonesia Office information and technology system. |
Competencies |
IV. Competencies
Operational Effectiveness:
- Ability to perform a variety of repetitive and routine tasks and duties related to programme support
- Ability to handle a large volume of work possible under time constraints
- Good knowledge of information and technology system
- Detailed knowledge and understanding of IT system, in-depth knowledge of office software applications relating to word processing data management presentation, as required.
- Ability to operate and maintain a variety of computerized business machines and office equipment in order to provide efficient delivery of service
- Ability to organize and maintain a variety of computerized business machines and office equipment in order to provide efficient delivery service.
- Experience in Lotus Notes and Novell Netware;
- Posses sound analytical and troubleshooting skills supplemented with excellent communications skills;
- Supervise the office’s e-filing system and ensure compliance with existing and new IT policies and standards
Managing data:
- Collects and compiles data with speed and accuracy identifying what is relevant and discarding what is not, records it in an accessible manner and maintains data bases
- Thoroughly and methodically collects, verifies and records data demonstrating attention to detail and identifying and correcting errors on own initiative
- Transmits file data; creates and generate queries, reports and documents utilizing databases, spreadsheets, communications and other software packages with speed and accuracy
Planning, Organizing and multi-tasking
- Organizes and accurately completes multiple tasks by establishing priorities while taking into consideration special assignments, frequent interruptions, deadlines, available resources and multiple reporting relationships
- Plans, coordinates and organizes workload while remaining aware of changing priorities and competing deadlines
- Demonstrates ability to quickly shift from one task to another to meet multiple support needs
- Establishes, builds and maintains effective working relationships with staff and clients to facilitate the provision of support
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Required Skills and Experience |
V. Recruitment Qualifications
Education:
- Diploma III in Computer Sciences. Certifications from renowned IT institutions will be an added value.
Experience:
- At least 4 years of experience in IT support and network management. Website management using CMS will be an added value.
Language Requirements:
- Excellent knowledge of English. Knowledge of one more local language an advantage.
APPLICANT MUST COMPLETE P11 FORM AND SUBMIT AS PART OF THEIR APPLICATION . Click here to down load the form P11
Female candidates are encouraged to apply
UNDP Indonesia reserves the right to select one or more candidates from this vacancy announcement.We may also retain applications and consider candidates applying to this post for other similar positions with UNDP Indonesia at the same grade level and with similar job description, experience and education requirements.
ATLAS NO: 00066302 |
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| UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. |
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